Our Broker Assessment Methodology
This page explains how we assess and rank UK business energy brokers and comparison services. Our approach is designed to be consistent, transparent and helpful for SMEs and multi-site organisations reviewing their options.
What We Measure
We use a structured framework to evaluate business energy brokers based on signals that matter most to UK businesses, not just headline pricing.
- Transparency & clarity of fees, commissions and contract terms.
- Customer service quality before and after a contract is agreed.
- Contract clarity & complaint handling processes.
- SME suitability and how well the broker supports smaller organisations.
- Sector experience across different industries and usage profiles.
- Regional coverage and the broker’s operational footprint within the UK.
How Scores Are Determined
Each broker is assessed using the same criteria to ensure consistency. Scores are based on publicly available information, industry disclosures, service scope, communication standards and how clearly key contractual information is presented.
We may boost or reduce scores depending on how strongly a broker aligns with our framework. Higher-scoring brokers typically demonstrate stronger transparency, clearer communication and a better overall experience for SMEs.
Limitations of Our Approach
Our methodology has important limitations:
- It is an editorial framework, not regulated financial advice.
- We do not see every tariff or price available in the market.
- Scores rely on a combination of public sources and our own assessments.
- Rankings may evolve over time as brokers change, merge or improve their processes.
- No scoring system can guarantee which broker is best for every business.
This framework should be seen as a structured way to compare brokers, not a replacement for reviewing your contract directly with the broker or supplier you choose.